Bilbao, as many cities in Europe, is working to reduce the damage caused by COVID-19 pandemic on its socioeconomic situation while it is getting over the remaining consequences of the last economic and financial global crisis. Bilbao possesses some tools which contribute positively to social cohesion and, therefore, to alleviate the consequences of the crisis. All that makes Bilbao’s social services system more efficient and helps to generate work opportunities for people at risk of exclusion. Bilbao now relies on a strong civil society basis which contributes building a city firmly related to people’s well-being.